Privacy Policy

1. Overview

SpeakMint Learning Pvt Ltd ("we", "us", or "our") operates the website speakmint.co.in and the SpeakMint mobile application ("App"). We are committed to safeguarding your privacy and ensuring compliance with Google Play Developer Policies, Apple App Store Review Guidelines (Section 5.1), and applicable data protection regulations. This Privacy Policy details how we collect, process, store, and protect your information.

2. Scope and Information Collected

We collect information directly provided by users, automatically generated via app/website usage, or captured through device integrations required for learning functionality:

• Personal & Account Data: Full name, email address, phone number, location (city/country), and professional links (e.g., LinkedIn/GitHub) collected during registration, profile setup, or support inquiries.
• Audio & Speech Data: Voice recordings captured during speaking practice and speech evaluation sessions inside the App. Audio access requires explicit device permission.
• AI Resume & Career Data: Employment history, educational qualifications, project descriptions, skills, and personal summaries submitted to the AI Resume builder feature.
• Quiz & Assessment Data: Quiz attempts, answers, scores, skill metrics, and learning progress.
• Device & Usage Data: IP address, device hardware model, operating system version, unique device identifiers, and crash logs collected for diagnostic purposes.
• Website Payment Information: Subscription purchases and payments are conducted strictly on our web portal (speakmint.co.in). The mobile application does not collect, process, or store financial credentials. Web payment transactions (subscription details, invoice IDs, and payment status) are processed directly by PCI-DSS compliant third-party payment gateways (e.g., Razorpay). SpeakMint does not store debit/credit card details or UPI PINs.

3. Purpose and Legal Basis for Processing

We process personal data based on contractual necessity, legitimate interest, and explicit consent:

• Providing app features, English language assessments, and personalizing progress feedback.
• Generating ATS-optimized resumes and processing user prompts via generative AI models.
• Authenticating account access, verifying web subscription status across your app profile, and handling customer support tickets.
• Monitoring app performance, security, and fixing crashes.

4. AI Processing Disclosures

SpeakMint utilizes Artificial Intelligence tools (including Google Gemini API) to provide automated learning features and resume generation:

• Prompt Transmissions: Text and structured inputs (such as skills, work experience, and job roles) are transmitted securely via encrypted HTTPS/TLS protocols to third-party AI APIs solely to construct resume drafts or generate interview questions.
• Voice Processing: Audio inputs are converted to text and processed exclusively for fluency, pronunciation, and accuracy scoring.
• Model Training Exclusion: Personal data, voice inputs, and resume contents are NOT sold or used by third-party AI providers to train public AI foundation models.

5. Data Sharing and Third-Party Service Providers

We do not sell personal information. We share data only with trusted third-party providers for necessary app and platform infrastructure:

• AI Engines: Google Gemini API (for content generation and language evaluation).
• Web Payment Processing: Razorpay (for handling website-based subscription transactions and sending webhook updates to our server).
• Analytics & Diagnostics: Firebase Analytics and Crashlytics (for error reporting and performance tracking).
• Infrastructure: Secured cloud server environments with TLS encryption.

6. Data Retention and Account Deletion Rights

We retain personal information for as long as your account is active or necessary to fulfill service obligations.

In compliance with Google Play and Apple App Store policies, users have full rights to delete their account and associated data:

• In-App Deletion: Users can delete their account directly inside the app by navigating to Profile Settings > Account Security > Delete Account.
• Manual Request: Users can send a deletion request to info@speakmint.co.in with the subject line "Account Deletion Request".

Upon account deletion, all personal data, audio logs, resume drafts, and quiz histories are permanently erased from our active databases within 30 days.

7. Children's Privacy

SpeakMint is intended for general audiences, students, job seekers, and adult professionals. SpeakMint does not knowingly collect or solicit personal information from children under the age of 13 (or 16 in applicable jurisdictions). If we become aware that a child under 13 has provided personal data without verified parental consent, we will take immediate steps to delete that information.

8. Security and International Transfers

We implement technical and managerial security controls, including TLS/SSL encryption for data in transit and AES-256 encryption for sensitive data at rest. Where data is transferred across international infrastructure (such as cloud hosting or AI APIs), we ensure standard security protocols are strictly maintained by our service vendors.

9. Contact Information & Grievance Redressal

For privacy inquiries, rights requests, or grievance reporting, contact: